Zead MART – Return & Refund Policy

Effective Date: July 27, 2026

At Zead MART, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Policy

• Products can be returned within 7 days of receiving your order.

• The item must be unused, undamaged, and in its original packaging with all tags attached.

• A valid order number or proof of purchase is required.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products (unless received damaged).

• Customized or personalized products.

• Clearance or final sale items.

3. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the refund status.

• If approved, your refund will be processed within 5–10 business days to your original payment method or as store credit (depending on the payment method used).

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will replace the item or issue a full refund after verification.

5. Return Shipping

• If the return is due to our mistake (wrong or defective item), Zead MART will bear the return shipping cost.

• If the customer changes their mind or orders the wrong product, the customer is responsible for return shipping charges.

6. How to Request a Return

To request a return or refund, contact our customer support with:

• Your Order Number

• Product photos (if applicable)

• Reason for the return

7. Contact Us

Zead MART Customer Support

Email: [Your Email Address]

WhatsApp/Phone: [Your Contact Number]

Thank you for shopping with Zead MART. We appreciate your trust and support.